YOUR CURIOSITY, ANSWERED.

HELPING YOU SEE A LITTLE MORE CLEARLY.

CUSTOM FRAMES

  • To get start on your frames, we require three to five reference images or sketches of the design you are envisioning, alongside your preferred nose bridge width and overall frame. Don’t worry you don’t know your measurements — we’ll base the design from our standard measurements at SMEC Eyewear.

    Once the design has been approved, we’ll work with you to decide which hinge style will best suit your design. From here, we begin the crafting process! The estimated production time is six to eight weeks — and we’ll keep you updated every step of the way!

  • To ensure you’re happy with your custom frames, your custom package includes one complimentary change. If further changes are required, we charge an additional $45 per round to account for additional design time. As a guide, mostly people only have one or two changes, if that!

  • Usually this isn’t necessary as we provide detailed drawings before we start the crafting process. However, if you live in Perth, WA, we can certainly arrange a meeting so you can try on your work-in-progress frames and provide in-person feedback.

    Please note we never post unfinished SMEC Eyewear frames in the mail for try-ons or feedback during the customisation process.

SHIPPING & DELIVERY.

  • Yes, all frames are posted with Australia Post and you will be provided with a tracking number as soon as your order has been processed and shipped. You can then follow your delivery on the Aus Post site or app.

  • Only if this is requested before your frames are shipped. If you’d like shipping insurance please leave a note at checkout. Please note that insurance is provided by Aus Post and there may be an additional charge.

  • Shipping is a flat rate of $25. All packages are trackable which means you can keep an eye out for your SMEC’s from their dispatch to when they arrive at your front door!

  • If you’re located in WA, standard shipping usually takes 2 – 7 business days. Interstate deliveries will take around 3 – 10 business days. Express parcels are usually delivered between 1 – 3 business days, no matter where you’re based in Australia.

  • We’re so sorry to hear that! Unfortunately, once we post an item, it’s literally out of our hands and you’ll have to contact Aus Post directly. Don’t forget to check your tracking number in the meantime.

WHOLESALE PARTNERSHIPS.

  • Yes! We’re open to partnership with businesses of all sizes across Australia (and beyond). Simply enquire on our Wholesale Page.

  • Of course! The specifics will be discussed with you as we explore a collaboration we’re both happy with, but we can tell you that wholesale discounts are calculated on order volume.

  • Absolutely. We release small-batch collections (usually six styles), but you don’t have to stock every item in the set if you don’t want to.

  • We do — but we keep the number low to make partnerships more affordable and accessible to our boutique wholesalers. This will be discussed with you once you make an enquiry.

RETURNS & EXCHANGES.

  • Not love at first sight? If your heart isn’t set aflutter on the arrival of your new frames, we offer a 14-day exchange policy. As SMEC Eyewear frames are produced and released in limited-runs, we offer a credit note valid for three years from issue.

  • We get it, you wear your frames more than some people wear sunscreen on a Perth summer’s day. This means you want to love wearing your SMEC’s. In this case, we offer a 14-day return policy. If you have any issues, please contact us and we will get back to you as soon as possible!

  • Sometimes, your SMEC’s can have more of an adventure than you bargained for… If you experience issues with your frames, please let us know as we will explore and discuss this with you personally to determine the outcome.

  • Yes, and not just any warranty — a lifetime warranty! These guys are designed for life, capable of seeing you through the daily stuff as well as rough-and-tumble adventures. If something isn’t right, let us know and we’ll discuss the warranty with you in more detail.

STILL LOOKING FOR ANSWERS?

All you have to do is ask.

No bots, no AI responses — chat with a real SMEC human (and genuine eyewear enthusiast) to have any query answered personally and quickly.